About Elite Hair Education
Trading name: Elite Hair Education
Kylie Dwyer ABN: 30 058 570 941
Elite Hair Education ABN: 64 450 091 478
Contacting Elite Hair Education
You can contact us via our contact page or get in touch directly by:
PO BOX 956
T: 0412 551 498
TERMS AND CONDITIONS
Congratulations on your enrolment in our workshop.
The following terms and conditions have been put in place to ensure that we are able to continue to provide the very best hairdressing education for every student enrolled.
You have purchased a fully transferable, non refundable ticket for the workshop shown on the advertised dates. Your ticket can be used by yourself or any person that you nominate. We have allowed you 7 days to cancel your booking after your invoice has been issued.
Full payment is required 7 days after the issue of your ticket invoice and before the commencement of your first workshop, unless you have requested payment using our payment plan.
We have offered you a payment plan to assist your cash flow and enable you financial assistance to further your education, or for your salon staff.
When you accepted the payment plan offer You agreed to make full payment of your ticket, even if you or your nominated student is unable to attend, or you are unable to sell the ticket to another participant.
EHE cannot offer refunds and cannot be held financially responsible as a result of changes in your personal circumstances, however at our discretion, we may offer credit for education days purchased.
Your payment plan instalments are payable weekly, via your nominated credit/debit card.
Our payment plan has no fees, interest or administration charges. Except where your method of payment declines, there will be a $15 admin fee each time your card declines.
Account balances can be obtained from your card statement on a weekly basis. We will send a receipt at the end of your payment plan.In order to maintain this offer without fees and charges, requests for balances and statements will incur an administration fee of $25 for each request.
By accepting this plan you have agreed to pay the full amount on the terms of this agreement, plus any card decline fees
EHE will guarantee your position in the class and will book venues, purchase all resources for you, and restrict the number of students in the workshop to enable the best learning outcome for you.
We reserve the right to alter the date of the workshop and the number of attendees if circumstances out of our control arise.
Cancelling or Altering your Ticket prior to your workshop:
You have purchased a limited seat ticket to attend our workshop. Your deposit or Workshop Ticket is NON refundable
Unless, EHE is notified in writing / email within 7 days of your invoice issue.
EHE will assist with any request for alteration but cannot guarantee our ability to fulfil your request.
Once your request for confirmation has been processed you are responsible for the full payment of your program. You have agreed to paid in full, even if you are unable to attend.
Credit for Workshops, Scissor Licence Program and Floor Ready Foiling:
If you or your nominated student cannot attend a workshop in the Scissor Licence or Foiling Program, we will transfer your booking to another workshop in the program.
If your nominated student leaves your employ, at EHE’s discretion, you may be credited with the remaining days of education for use by any other nominee you choose, at any Elite Hair Education Workshop that still has an available ticket.
There is no time limit, or expiry date on the use of any education workshop credit.
The credit can be used at any workshop that still has an available ticket. This credit does not apply to Private in-salon education.
Terms and Conditions of Sale
EHE ABN 30 058 570 941 provides limited ticket workshops, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event. In providing these services, EHE owns and operates elitehaireducation.com. By purchasing a ticket from EHE, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to both the original purchaser and any subsequent ticket holders, and relate both to the sale of tickets and attendance at events.
Variation to Terms and Conditions
EHE may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.
Additional Seller Terms and Conditions
Each ticket is also sold subject to any additional terms and conditions of a Seller or agent or venue operator for the particular event, including their Conditions of Entry. The Seller’s Terms may be disclosed as part of the event information on EHE’s website and at EHE agents and outlets at the time of purchase.
General Terms and Conditions
EHE acts as agent in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the re-seller or agent, except to the extent required by law (including the Australian Consumer Law) EHE otherwise has no liability to you.
Refunds, exchanges and replacements
Subject to requests made under the Refundable Tickets Terms and Conditions of Sale below, or the COVID-19 Refunds and Exchanges Terms and Conditions:
EHE will only offer a refund of a ticket if an event is cancelled, or to the extent otherwise required by law (including the Australian Consumer Law).
EHE does not offer refunds as a result of a change in your personal circumstances;
If an event is cancelled, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). EHE nor the re-seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at a workshop.
You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;
In most cases, refunds will be automatically processed to the credit card originally used for purchase.
Variations to workshops or events
EHE reserves the right to add, withdraw, reschedule venues, seating arrangements and audience capacity.
Conditions of entry
Admission to an event is subject to EHE Terms.
You may be denied entry into, or removed from, an event where EHE has reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the learning experience of others.
Resale of tickets
Tickets may, with the prior consent of EHE, be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes including competitions or to enhance the demand for other goods or services. If a ticket is sold or used without EHE permission, the ticket may be cancelled without a refund and the ticket holder of the ticket may be refused admission.
COVID-19 specific conditions of entry
You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself).
If that is the case, then the number of persons permitted to be in or around the Venue may be affected, resulting in EHE being required to or deciding to:
- cancel or postpone the event;
- reduce the number of persons who may attend the event;
- change your seating allocation; and/or
- change any standing or seating configurations for attendance at the event;
You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must:
- make the contact details of your group available to the Government (if you have the consent of each group member to do so); or
- contact each member of your group, and request that they provide their contact details to the Government directly.
All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either you, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, you agree not to attend the event. If you do attend the event, you agree to assume all risk associated with COVID-19.